At PIEMAN, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process under the following conditions:
1. Eligibility for Returns
Items can be returned within 7 days of delivery.
Products must be unused, unwashed, and in original packaging with tags intact.
Customized, clearance, or final sale products are not eligible for return.
2. Return Process
Visit our Contact Us Page (Inbound Link) and submit a return request.
Our team will verify your request and share the return instructions.
Ship the product back to our warehouse using your preferred courier service or request a pickup (charges may apply).
3. Refund Process
Once the returned product passes our quality check, refunds will be initiated within 5-7 business days.
Refunds will be credited to your original payment method (UPI, Card, Netbanking).
For Cash on Delivery orders, refunds will be issued via bank transfer or wallet credit.
4. Exchange Option
If you prefer, you can choose a product exchange instead of a refund. Size exchanges are free for the first request.
5. Damaged or Wrong Product
If you receive a defective or incorrect product, contact us immediately, and we will arrange a free replacement or full refund.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
You can check your courier tracking status using Delhivery Tracking (Outbound Link).
7. Need Help?
For quick support, visit our Customer Support Page (Inbound Link) or call us at +91-8779313375
This policy ensures transparency and trust for our customers while also giving SEO benefit through internal linking (Contact/Support page) and external linking (Courier Tracking/Consumer Protection site).